MyDealerSoft Service Department
After sales, ensure that you continue to be the preferred choice of your customer!
Your Service Department is a vital source of revenue for your business.
Your aim is to provide good planning, efficiency and productivity for your customers’ vehicles repairs, whether you have one business location or more.
This will increase your customers’ satisfaction and your dealership’s revenue and profits.
Your Objectives:
• Generate automatically, through the CRM module, letters and reminders for pre-scheduled repair appointments or preventive maintenance appointments according to the manufacturers’ guidelines. These can be e-mailed or printed and mailed.
• Manage your repair or preventive maintenance appointments. See in graphs the availability of your technicians (previous appointments and absences).
• Generate automatically repair orders from scheduled appointments.
• The system checks for parts availability on-line.
• Standardize time needed per job, so that you can evaluate “budget vs actual time” differences, per mechanic.
• Create “standard repair job packages” or special campaigns (discounts, offers and more) per customer or global, per vehicle model or global.
• Assign jobs to individual technicians or teams available.
• Print the repair order the moment the customer shows up with the vehicle.
• Apply your discount policy per customer or per part or per model or per invoice and more.
• Track discounts or deposits.
• Provide accurate information to customer on expected completion of works.
• View statistics and reporting concerning visits, by customer, by model, by type of work, and more.
• Create automated parts purchase orders for Repair Orders that can’t be served immediately. Receive notifications when parts are received.
What you can do with MyDealerSoft:
Appointments / Repair Orders
• Generate automatically, through the CRM module, letters and reminders for pre-scheduled repair appointments or preventive maintenance appointments according to the manufacturers’ guidelines. These can be e-mailed or printed and mailed.
• Manage your repair or preventive maintenance appointments. See in graphs the availability of your technicians (previous appointments and absences).
• Generate automatically repair orders from scheduled appointments.
• The system checks for parts availability on-line.
• Standardize time needed per job, so that you can evaluate “budget vs actual time” differences, per mechanic.
• Create “standard repair job packages” or special campaigns (discounts, offers and more) per customer or global, per vehicle model or global.
• Assign jobs to individual technicians or teams available.
• Print the repair order the moment the customer shows up with the vehicle.
• Apply your discount policy per customer or per part or per model or per invoice and more.
• Track discounts or deposits.
• Provide accurate information to customer on expected completion of works.
• View statistics and reporting concerning visits, by customer, by model, by type of work, and more.
• Create automated parts purchase orders for Repair Orders that can’t be served immediately. Receive notifications when parts are received.
Schedule a service or repair appointment on-line.
Get immediate cost estimate and generate a Repair Order.
Prepare Invoices and Warranties at the click of a button.
Service History Files for each Customer and Vehicle
• Create a history of visits for each customer and vehicle to your Service Departments across all your locations. Track all work performed. Include recall campaigns.
• Track all requests and comments made by your customers.
• Retrieve service history by customer, VIN, stock number.
• Access history files from all your locations
Efficiency / Productivity of Service Department
• Track labor time per technician on each task through the use of Bar code or other techniques.
• Productivity reporting per Technician or Repair Order including Labor and Process
Warranties
• Electronic, workflow type, process for Warranty Claims. With control and approval steps in line with the Manufacturer guidelines. Also includes budget estimates for the necessary repair jobs.
• Interfaces with Manufacturers for automatic submission of claims for reimbursement.
• Issue and print Warranty Claims after completing the repair jobs. Dispatch them online through interfaces to importers or manufacturers.
• Keep and track history of all repair orders related to claims and the causes of damages.
Accounting
• Issue automatically vouchers and invoices related to repair orders. Laser-print them on plain paper.
• Seamless integration with the accounting module so all invoices automatically update the general ledger.